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Admissions · care and insurance
Get help with treatment and insurance.
You can call before choosing a program.
You can start with a question. Our admissions team will listen, explain treatment options, and help you check your insurance benefits.
Our programs serve adults age 18 and older. You don’t need to know which program to ask for—we can talk that through.
Who are you calling for?
The first conversation
What to expect when you call.
The first call is a chance to ask questions and get to know us. Here’s what we can talk through together.
01
Start with your questions
Let us know who you’re calling for and what you’d like help with. Start with the questions that matter most to you.
02
Discuss your care needs
We’ll explain how the team reviews your needs and what information helps us understand whether a program is right for you.
03
Check availability, schedule, and costs
Discuss location, availability, schedule, insurance benefits, and potential out-of-pocket costs. A benefits check is not a guarantee of payment.
04
Agree on the next step
Before we finish, we’ll go over who will follow up, what information is needed, and what to do if your situation changes.
Before you arrive
What to confirm before you arrive.
Ask us these questions before you travel. We can confirm arrival details and give you the current packing list.
Get to know the setting
See our Pasadena and Arnold locations.
View the residential campus and outpatient center. Admissions can confirm the location and arrival arrangements for your program.
Explore the Pasadena campus
Get in touch
Call for yourself or someone you care about, 9 AM–9 PM every day.
A benefits check is confidential and carries no obligation to enter treatment.
“Tranquility Woods exceeded my expectations from the moment I arrived. The beautiful campus, welcoming atmosphere, and smooth intake process immediately made me feel comfortable and respected.”
Joshua, Google review
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Questions
Common admissions questions.
Find answers about treatment, daily life, and getting started.
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From the journal
Reading before you call.
Articles and care guides from the Tranquility Woods journal.
All articles
21 Oct 2026
Dual diagnosis or primary mental health treatment: what is the difference?
Read the article